Welcome to Hospitality Super Store! We’re dedicated to providing premium tableware and hospitality supplies to professionals worldwide. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, feel free to contact our support team.

Product Information

What types of products do you offer?
We specialize in high-quality hospitality supplies, including:
  • Bar & Counter Service items
  • Buffet Display equipment
  • Cups & Mugs
  • Cutlery
  • Glassware
  • Plates, Bowls & Sides
Our products are designed for durability and elegance, perfect for restaurants, hotels, cafes, and catering services.
Are your products suitable for commercial use?
Absolutely! All our tableware, glassware, and cutlery are crafted to meet the demanding needs of hospitality businesses. They undergo strict quality checks to ensure they withstand daily use in professional settings.

Shipping and Delivery

What are your shipping options?
We offer two reliable shipping methods to suit your business needs:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch. Ideal for timely restocking or refreshing your collection.
  • Free Shipping: Available for orders of $50 or more via EMS, delivered in 15-25 business days after dispatch. Perfect for cost-effective planning of larger orders.
All orders require 1-2 business days for processing and quality checks before shipment.
Do you ship worldwide?
Yes, we serve hospitality businesses globally through our network with DHL, FedEx, and EMS. However, we currently cannot ship to certain Asian countries and remote locations. If you’re unsure about your area, please reach out to us for confirmation.
Can I track my order?
Yes! Once your order ships, we’ll email you a tracking number so you can monitor its progress in real-time.
Do you offer expedited shipping for urgent needs?
Currently, we focus on providing cost-effective standard and free shipping options. For urgent situations, such as a restaurant opening, we recommend placing your order 3-4 weeks in advance and selecting standard shipping for faster delivery.

Payments and Accounts

What payment methods do you accept?
To accommodate our international clients, we accept all major payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Our secure payment system ensures a hassle-free checkout experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and access exclusive updates.

Returns and Refunds

What is your return policy?
We stand behind our products! If any item doesn’t meet your expectations, you can initiate a return within 15 days of receipt. We aim for a risk-free shopping experience, so please contact us at [email protected] to start the process.
Are there any conditions for returns?
Items must be in original condition and packaging. We’ll process refunds or exchanges once the returned products are received and inspected.

General Inquiries

How can I contact customer service?
For any questions or support, email us at [email protected]. We’re here to help hospitality professionals like you!
Where is Hospitality Super Store based?
Our company is located at 4313 Harry Place, Colorado Springs, US 80901. We’re proud to support businesses worldwide with reliable shipping and premium products.

Thank you for choosing Hospitality Super Store. We’re committed to helping you elevate your dining experience with quality supplies and dependable service. Shop our collections today!