Privacy Policy

Last Updated: December 2023

At Hospitality Super Store, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we provide premium tableware and hospitality supplies to restaurants, hotels, and catering services worldwide, we maintain the same standard of excellence in safeguarding your data.

1. Information We Collect

To provide you with our professional hospitality equipment and ensure seamless transactions, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, business address
• Business Information: Company name, business type, shipping addresses
• Payment Information: Credit card details (Visa, MasterCard, JCB), PayPal account information
• Order History: Purchases of bar equipment, buffet displays, cutlery, glassware, and tableware collections

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for currency conversion and shipping purposes

2. How We Use Your Information

We use your information to enhance your experience with our global hospitality supply services:

• Order Processing: To process purchases of commercial-grade plates, bowls, bar service items, and other hospitality supplies
• Payment Processing: To facilitate secure transactions through our global payment solutions
• Customer Service: To provide support and address inquiries about our products
• Business Operations: To manage accounts, track orders, and improve our services
• Marketing Communications: To inform you about new tableware collections and professional equipment (with your consent)
• Legal Compliance: To meet regulatory requirements and prevent fraudulent activities

3. Data Sharing and Disclosure

We respect your privacy and only share your information under these circumstances:

• Service Providers: With trusted partners who assist in payment processing, shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or business restructuring
• International Operations: With our global partners to serve hospitality businesses worldwide (excluding Asia and certain remote areas)

4. Data Storage and Security

We implement robust security measures to protect your information:

• Secure Storage: Your data is stored on encrypted servers with limited access
• Payment Security: Advanced encryption for all financial transactions
• Quality Assurance: Regular security audits and updates to our systems
• Data Retention: We retain personal information only as long as necessary for business purposes

5. Your Rights and Choices

As a valued hospitality professional, you have control over your data:

• Access and Correction: You can review and update your account information
• Data Portability: Request a copy of your personal data in a readable format
• Marketing Preferences: Opt-out of promotional communications at any time
• Account Deletion: Request deletion of your account and personal data
• Guest Checkout: Option to make purchases without creating an account

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and secure checkout
• Analytical Cookies: Help us understand how hospitality professionals use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant products and offers (with your consent)

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases.

7. International Data Transfers

As an international supplier serving the hospitality industry across continents, we may transfer and process your data in countries outside your residence. We ensure adequate protection through standard contractual clauses and other approved mechanisms.

8. Children’s Privacy

Our services are directed to hospitality businesses and professionals. We do not knowingly collect information from individuals under 16 years of age.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.

10. Contact Us

Thank you for trusting Hospitality Super Store with your business needs. We are committed to protecting your privacy with the same dedication we bring to providing premium hospitality supplies.