Term and Conditions

1. Introduction

Welcome to Hospitality Super Store. These Terms and Conditions govern your use of our website newcocktailglasses.com and your purchase of commercial-grade tableware and hospitality supplies. By accessing our website and placing orders, you acknowledge that you have read, understood, and agree to be bound by these terms.

Our services are specifically designed for hospitality professionals including restaurants, hotels, catering services, and other commercial establishments worldwide (excluding Asia and certain remote areas).

2. User Obligations and Responsibilities

2.1 Account Registration

To place orders, you must provide accurate and complete business information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Prohibited Activities

Users agree not to:

• Use our products for any illegal purposes or in violation of local health and safety regulations
• Resell products in violation of our commercial use terms
• Attempt to circumvent any security measures on our website
• Misrepresent your business or intended use of our products

2.3 Age and Authority

You confirm that you are at least 18 years old and have the authority to bind your business to these terms.

3. Products and Services Description

3.1 Product Categories

We specialize in commercial-grade hospitality supplies including:

• Bar & Counter Service equipment
• Buffet Display solutions
• Cups & Mugs for commercial use
• Cutlery and utensils
• Glassware for bars and restaurants
• Plates, Bowls & Sides

3.2 Product Quality

All our products are designed specifically for commercial use in the hospitality industry. We maintain strict quality control standards to ensure our products meet professional requirements.

3.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice and to limit quantities on any order.

4. Order and Payment Terms

4.1 Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

4.3 International Orders

We serve hospitality businesses worldwide (excluding Asia and certain remote areas). International orders may be subject to customs duties and import taxes, which are the customer’s responsibility.

4.4 Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.5 Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time without notice. Customers are responsible for any applicable sales taxes or international duties.

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your shipment.

5.2 Return Conditions

To be eligible for return or exchange, items must meet the following criteria:

• Items must be in original, unused condition
• All original packaging and tags must be intact
• Items must be in resalable condition
• A copy of the original invoice or proof of purchase must be provided

5.3 Non-Returnable Items

Due to hygiene and safety considerations in the hospitality industry, the following items cannot be returned or exchanged:

• Cutlery – For health and safety reasons, once opened
• Glassware – If original packaging has been opened or compromised
• Cups & Mugs – If used or removed from original packaging
• Custom or personalized items
• Items marked as final sale or clearance

5.4 Return Process

Customers must contact our customer service team within 15 days of receiving their order to initiate the return process. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.5 Refund Processing

Refunds are processed within 5-7 business days after return approval:

• Credit Card Refunds: 5-10 business days after processing
• PayPal Refunds: 3-5 business days after processing

6. Intellectual Property

6.1 Copyright

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Hospitality Super Store and is protected by international copyright laws.

6.2 Trademarks

Hospitality Super Store and our logo are trademarks of our company. You may not use our trademarks without our prior written permission.

6.3 Product Images

Product images are for illustrative purposes only. Actual products may vary slightly in appearance.

7. Limitation of Liability

7.1 Product Use

Our products are designed for commercial use in the hospitality industry. Customers are responsible for ensuring proper use and maintenance of all products according to manufacturer guidelines.

7.2 Maximum Liability

Our maximum liability to you for any claim relating to your use of our website or products shall not exceed the purchase price of the products in question.

7.3 Indirect Damages

We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

7.4 Force Majeure

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, government regulations, or natural disasters.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal and business information.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado. Any disputes shall be resolved in the courts located in Colorado Springs, Colorado.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new terms.

11. Contact Information